RETURNS & EXCHANGES POLICY
1. Returns Eligibility
We accept returns within 14 days of delivery for:
- Unworn, unwashed items
- Products with original tags attached
- Items in original packaging with all accessories
Final sale items cannot be returned.
2. How to Return
- Initiate your return through our online portal
- Pack items securely in original packaging
- Include the completed returns form
- Attach the prepaid return label (domestic orders only)
3. Return Shipping
• Australia: Free returns with provided label
• International: Customer responsible for return shipping costs
• We recommend using tracked shipping
4. Processing Time
• Allow 5-7 business days for us to receive your return
• Refunds processed within 3-5 business days after inspection
• Original shipping fees non-refundable
5. Refund Method
• Credit issued to original payment method
• Allow 3-10 business days for bank processing
• Store credit available upon request
6. Exchanges
For size exchanges:
- Return original item following standard process
- Place a new order for desired size
Exchange availability subject to current stock.
7. Damaged or Defective Items
Contact us within 48 hours if you receive:
- Items with manufacturing faults
- Incorrect products
- Damaged goods
We’ll arrange a free return if applicable.
8. Final Sale Items
The following cannot be returned:
- Sale items marked “final sale”
- Gift cards
- Custom-made products
- Pierced jewelry
9. International Returns
• Customers responsible for any customs fees
• Returns must be clearly marked as “Returned Goods”
• Original shipping costs non-refundable
10. Questions?
Visit our Help Center for assistance with your return.